LEADERSHIP

 

Good leadership takes advantage of people's uniqueness to provide a competitive edge:

 

Optimizing a Plan:

How to optimize your project plan in a day?

Go to .. Optimize

 

Leadership Style:

Is your leadership style hindering you?

Go to .. Advantage

 

Direction for Leaders:

How to determine leadership quality?

Go to .. Compass

The refund and exchange policy applies to both downloads and orders mailed. Since we cannot determine if a CD has been used, shipment is equivalent to downloading in term of our refund and exchange policy.

REFUND and EXCHANGE POLICY

This is the Refund and Exchange Policy for products sold or developed by Catalyst Technologies. The download or shipment of your product indicates your acceptance of this policy.

Refunds or Exchanges will be granted based on the following criteria only:

1) When the product purchased from 'Catalyst Technologies' is defective and cannot be fixed to work with your system,

2) The product has not yet been downloaded or the CD container has not been openned.

So long as:

A) Refund or exchange will be granted so long as the purchase was within the last 15 days

B) After 15 days, and up to 60 days after date of purchase, refund are no longer available however we will offer an exchange for a similarly priced product.

C) After 60 days, no refund or exchange will be given.

Situations where refunds or exchanges will NOT be granted include (but are not limited to):

I) Downloading or shipping the product and finding you do not like it or your client does not like it.

II) Downloading or shipping the product and realizing you do not have the required software.

III) Downloading or shipping the product and finding that interacting with the product is beyond your skill-set.

IV) Downloading or shipping the product and determining that it doesn't do what you want it to do or feel that the product is inadequate in its design.

V) Downloading or shipping the product and realizing that you will not end up using or continuing to use it.

SPECIAL PRICING SITUATIONS

- Refunds and exchanges are processed in our system such that the entire order is refunded, and then a new order is created.

- If the refunded/exchanged product was a part of a special offer discount (such as a discount based on the number of products ordered) which when removed from the order means that the order no longer qualifies for the special offer, then the refund will be based on the difference between the original order price, and that of the new order (without the special offer discount).

- Other discounts (returning customer/loyalty rebate) may still apply to the new order.